General Terms

INSURANCE

INCLUDES:
Civil liability, car theft cover and discounted damage waiver .
DOES NOT INCLUDE:

  • Damages to the wheels, windscreen, windows or the underbody.
  • Loss or theft of personal belongings kept in the car.
  • Any other car damage caused during transportation by sea or by other transportation mean.
  • Any incident occurred while the driver was under the influence of alcohol or drugs.
  • Accidents caused when the car was driven by a person not declared at the rental agreement.
asfalisi-autokinitou

DW – DISCOUNT

The rental price includes a discounted Collision Damage Waiver (CDW). The lessee may further reduce the discount (Additional Collision Damage Waiver – CDW).

Category CDW DAILY EXTRA CHARGE FOR ADDITIONAL CDW (incl. VAT) ADDITIONAL CDW
A, B, C 800+23% 9 100+23%VAT
D, A1, D1, E, G 1000+23% 12 150+23%VAT
F 1200+23% 15 200+23%VAT
L, L8, L2, G1, F2 1600+23% VAT 18 250+23%VAT
V1 2000+23% VAT 21 300+23%VAT

GPS
Available by reservation at the price of €10 per day for rentals of less than 5 days and €5 per day for more than 5 days. 

DRIVING LICENSE
The driver must be a driving license holder for at least one year. The driver must also hold an international driving license approved by the European Union. 

CHANGES
In some special cases, the company may change the type of car. 

NON-SLIPPERY CHAINS
Available upon reservation at a price of €3,5 per day for a maximum of 10 days billing period (€35). 

PERSONAL ACCIDENT INSURANCE
Available at a price of €5 per day and covers: compensation for death, total / partial disability up to €500.000 for the driver and €500.000 for the passengers. 

FUEL
The renter must return the car with the same amount of fuel as when he picked it up. 

SECOND DRIVER
Adding a second driver in the rental agreement leads to an additional charge of €3,5 per day. 

WARRANTY
Drivers must be credit card holders for security reasons. If they don’t have a credit card they can only rent  category A, B or C cars and must deposit in the bank, as a guaranteed rental, the amount of €500 +23% (which will be refunded to them at the end of the rental). 

CROSSING BORDERS
Permitted in some individual cases, upon approval. 

MINIMUM RENTAL PERIOD
One day (24 hours). For each hour of delay, after the 24-hour rental period, there is a charge amounting to 1/6 of the daily rental rate. 

DRIVER’S AGE
The minimum age for credit card holders is 21 years old for categories A, B, C and 23 years old for non- credit-card holders. For cars under categories L2, L6, V, V1, H2, J, G1, L2, L1, the minimum age is 25 years old. 

TRANSPORTATION BY SEA
Authorized under driver’s responsibility. 

CHILDREN SAFETY SEATS
Available upon reservation at the price of €3,5 per day and for a maximum of 10 days billing period (€35). 

PICK UP FROM – DELIVERY IN DIFFERENT LOCATIONS
Available option with special charge, upon request. 

CANCELLATION POLICY
When booking, you will be asked to submit your credit card number through our secure server. This number is kept for security reasons. Your reservation will be confirmed by an email to your address. Three days prior to your arrival, we will charge your credit card 25% of the total amount as a deposit. In case of a cancellation within 3 or more days before the arrival date, no deposit is charged. In case of a cancellation, less than 3 days before the arrival date, no deposit refund. 

INFORMATION
Fuel and taxes are charged to the renter (23% VAT). The distance travelled during the rental period is calculated at Kosmos Headquarters. A minimum distance of 100 Km per day will be charged. 

PRICES
The prices listed on the site are subject to change without notice.

OFFERS
The offers made by Kosmos employees are valid for seven days only. If the customer does not accept the offer within the seven days period the offer expires.

TRAFFIC TICKETS
All traffic tickets and other consequences are charged to the renter.

Cancellation Policy

To complete an online reservation through www.Kosmos-Santorini.gr, customer must have a valid credit/debit card. If the reservation is cancelled outside the pre-determined time limits or if customer fails to collect the vehicle on the predetermined pick-up date and time, Kosmos Santorini Rent a Car reserves the right to charge the card with a fee (see “CANCELLATION, NO SHOWS/LOST RENTALS” below), which covers administration and operational costs.

In order to pick up the reserved vehicle, the card holder must present the card under which the reservation was made. The card holder will appear as the driver on the rental agreement. We accept most credit cards including American Express, Visa and MasterCard. Debit cards will be accepted for online pre-payment through www.hertz.gr, but the card holder will need to present in addition, a valid credit card under his name. Pre-paid credit cards will not be accepted.

Customer may ask changes to a reservation by sending an email which is found at the Contact page at www.Kosmos-Santorini.gr.Any change to a booking will be recalculated based on the availability and prices at the time the change is made. This may be greater or lesser than the price originally booked.

The lead customer name and the pick-up location on a reservation cannot be changed. If you wish to change the lead name or the pick-up location, then you must ask us to cancel the reservation and make a new reservation.

For every reservation there will be allowed up to 3 reservation amendments.

In case a cancellation is made up to 72 hours prior to the date and time of pick-up there will be a refund of the credit/debit card advance payment charge minus an amount that equals to the value of one day of rent with a maximum amount of 40 €+ VAT.

In case that the reservation is made within 72 hours from the commencement of the rental period and then it is canceled then the amount of advance payment will not be refunded. The same terms are valid in case of no show at  car pick-up.

Please note that we are unable to give a refund if you return the vehicle earlier than the reservation’s return date and time.

All reservations are subject to availability. In case we are unable to provide you with a car of the category you have chosen, we will try to provide you with a car of the next category with no extra charge.